Privacy Policy

Our privacy policy explains how Dtawave collects, discloses and uses your personal information and other data received while you use our services on your computer. When you use our services and provide information to our technicians through our site, chat or email; you provide us consent to use your details consistent with our privacy policy.

Right to Opt Out

At any point of time, if you are not convinced with the technical help Dtawave Support provides, or with other Services we offer, you can opt out of the Dtawave Support services. At any time if you do not agree with the Privacy Policy in general or with any change that is incorporated in the Privacy Policy after the time you've accepted it.

You can Opt Out by calling this number 1-800-986-5620

How we collect information?

We offer support services using web oriented software and tools and through phone support to our customers. These tools enable us to get online access of your computer or control it with your permission. We need access; permission and information of your device to rectify the problems you are facing. We solve your problem with the help of user support, using web-based tools and software as well as through telephone support. These tools might include software which enables us to control and access a user's computer online but with their permission. We need some permissions and information from you in order to provide these services.

Some of the information we collect can be given directly to the user, this information might include details filled in the query form or the one provided to our representative when talking on the phone. Other technical details can be collected or accessed with the help of diagnostic tools since we access your computers in order to provide our services.

Types of information collected by Dtawave

Information provided by you

Personal Information:

We would ask you before collecting the information which allows us to contact you or identify you ("personal information"). In order to utilise the Services, the user first has to register them or give any identifying information. For online registration, we ask for your contact details (like first and last name, postal address, e-mail address, personal identifier etc.) Dtawave uses this collected information to contact you with information related to the services or/and products which you have requested. This can include renewal/re-registration notifications, surveys and special offers on improving the services provided by us.

Payment Information:

If you are registering for the services, Dtawave may collect your CREDIT CARD and other payment information. Like many other companies, Dtawave might use third party payment gateway transactions in order to verify and process credit cards on your behalf. Dtawave will use the payment information for completing your transactions.

System and Computer Information

Subscriber (user) Computer Information:

Dtawave might also ask for any information related to users (your) computer in order to provide the Service. For instance, this information might include:

  • Information related to the date of purchase of your computer
  • Identification code of your computer
  • Type of computer
  • Model and make of your computer or/and any computer hardware,
  • Peripherals attached or software installed
  • Condition of the computer
  • Registry an system data related to hardware configurations and software installations, and
  • Files to track error

General, this information is needed so that we can provide you with personalized technical support, and to help us in updating our support tools and enhancing our list of supported products.

Diagnostic Tool

Dtawave uses certain online diagnostic tools that can collect a wide range of useful information concerning the state of your applications and computer system. All this information is then communicated to Dtawave over the internet with the help of security technologies. Dtawave analyses all the information to detect and solve any end – user problems. The diagnostic application being used by Dtawave is not designed in a manner to collect any sensitive information which might include information like websites visited, email addresses sent to, profiles, passwords, email messages, etc.

Usage of diagnostic and online access applications can be subjected to the terms of respective license agreement of the software.

Live help session records

Dtawave reserves all the rights to record and montir off-line and on-line sessions between Dtawave technicians and the user for service related and quality control purposes. Some of the uses of this type of information can include building up of a support knowledge base, improving the services and conducting an internal market research. We never correlate personal information with session record data needed for these purposes.

Cookies:

We might use cookies and other similar technologies in order to provide more personalized service experience on our website and as you are interacting with Dtawave. Cookies are actually small information pieces which are stored by your browser on the hard disk of your computer. Cookies help us in tracking the preferences as specified by you. Majority of web browsers accept cookies automatically, but you can switch your browser if you wish to prevent that and not store information for any future uses. Each browser has different properties, so please go through the help menu in your browser.

Log Files:

We use the IP addresses of the user in order to analyse trends, track user movement, gather demographic information and administer the website for aggregate use.

Supplementation of Information

To protect Dtawave from fraud and manage risks and ensure integrity of our services we might supplement the personal information collected with the information which we receive from others. For instance, to determine creditworthiness, we might use your name and any other related information to request for a credit report as allowed by law.

Sharing and Information Disclosure

We might share de-identified and aggregated information with some of our partners. This sharing is not usually linked with any personal information which can be used for identifying any particular person, unless specially needed to allow usage of particular widgets within the services.

We might also disclose, transfer, or share your personal information as stated below:

  • To Dtawave subsidiaries and affiliates to support sales, marketing, customer support processes and business operations.
  • To third party suppliers and service providers working on our behalf for providing services and products to you.

To third parties for reasons you have allowed.

Additionally, we might also disclose any of your personal information as we deem reasonably necessary in order to (a) comply with any applicable regulations, laws, enforceable governmental requests or legal processes, (b) respond as needed to potential or actual lawsuits, or (c) protect the property and rights of Dtawave or others.

We also reserve the right to use, retain and disclose anonymous or aggregate information developed at any time from personal information. If we are acquired or merged with another company, or file for bankruptcy, sell most or substantially all of our assets we may transfer or disclose personal information with the asset or the company. We would seek appropriate safety for any personal information transferred or disclosed in such transactions in accordance with the applicable law.

International Users

Because Dtawave operates globally, we have to make information gathered by us available to our business units worldwide. If you are from the European Economic Area, please understand the fact that the personal information you provide will be transferred outside European Economic Area for usage by Dtawave and all its affiliates along with subsidiaries for any of the reasons described in this document of privacy policy. By making use of the Dtawave website, or using the Services, or otherwise providing your personal information to us, you agree with the processing and transfer of your personal information.

Security

We utilise several security technologies, along with managerial, physical and administrative safeguards, to help and ensure protection of the personal information and other data that we receive from unauthorised use, access or disclosure. No physical transfer of details or even data transmission can be ensured to be 100%secure. We cannot fully get rid of all the risks when dealing with personal information and technical mistakes are very much likely. Therefore, we do not warrant or ensure the security of any information or data that you have transmitted to us and you do that at your own risk.

Surveys

With the help of surveys we may request the users to provide information from time to time. Participation in all these surveys is entirely voluntary and the users get a choice whether to participate or not. Information requested might include demographic information (like zip code), and contact information (such as the shipping address and name). The information collected by survey will then be used for improving or monitoring the satisfaction and use of Services.

Contests

Dtawave may offer sweepstakes, contests and other promotions. These promotions would always be governed by the applicable rules. Personal information collected by such promotions will be described during the collection.

Children

The services provided by us are not intended to be used by anyone below 13 years of age. We do not maintain or collect information on our website or sell products to anyone we know below 13 years of age in accordance with the Children's Online Privacy Protection Act.

Updating / Correction of personal Information

If the personal information of any user changes or if any user no longer wishes to use the services, then they may correct, remove or update the personal user information provided to us by the website.

Notification of Changes

We reserve the right of changing this privacy policy. Please periodically check our website for any changes so that you know about our latest practices for maintaining your privacy. We would notify you before implementing any change in this privacy policy which is materially less protective or restrictive of your personal information than privacy policy being used at the time of information collection.

Question

In case you have any queries related to our privacy policy you can email your inquiries or questions to.

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