For any kind of genuine reason for dissatisfaction a full refund will be initiated for a subscription based client within one month from the subscription date.
For other payments, refunds are returned to the original mode of payment used at the time of payment.
As per our cancellation policy, a client has the authority to cancel his subscription at any point of time. In case a customer is dissatisfied with the services, we will try to provide a satisfactory solution or alternate to the same.
Data Back & Your Responsibilities
DTAWAVE DOES NOT OFFER SEPARATE SUPPORT INSTALLATION OR BACK UP COPIED DOES NOT PROVIDE SEPARATE BACKUP OF UNLICENSED SOFTWARE TO CLIENTS. PLEASE MAKE SURE THAT YOU HAVE AUTHORIZED COPY OF SOFTWARE NEEDED FOR YOU DEVICE.
In order to use our technical and support services, you must obtain:
(a) Complete access (including licenses) to the software/hardware related to of software or hardware problem; and
(b) Full back-up of data, information, software, or files stored on your device or drives that can be impacted.
- Dtawave IS NOT RESPONSIBLE FOR ANY ALTERATION OF DATA, LOSS, AND CORRUPTION OF SOFTWARE OR FILES RESULTING FROM OUR TECHNICIANS OR ACTS OF DTAWAVE TECHNICIANS. YOU ARE ENTIRELY RESPONSIBLE FOR ALL RECONSTRUCTION AND RESTORATION OF ALTERED FILES, LOST DATA, AND PROGRAMS.
- YOU ARE COMPLETELY RESPONSIBLE FOR MAKING SURE THAT ANY DATA OR INFORMATION DISCLOSED TO DTAWAVE TECHNICIANS IS NOT PROPRITERY TO YOU OR CONFIDENTIAL TO YOU OR ANY THIRD PARTY.
- By using our services you hereby provide Dtawave technicians with the permission to access view and modify your computer, its setting and related peripheral equipment or software, data and its components in order to provide solutions to your problems. You agree and acknowledge that you are the authorized user or owner of any software/hardware that you are contacting Dtawave technician for repair or support.
- You also agree to assist with and go by instructions given by Dtawave technicians and admit that such cooperation is vital in order to deliver Dtawave Services.